Refund policy

Exchanges

We accept exchanges on unworn, unwashed pieces with tags still
attached, within 14 days of delivery and subject to availability.

To start an exchange, email kaztel001@gmail.com with your order
number and the size you'd like instead. You cover shipping back to
us; we cover sending the new pair out.

Refunds

Exchanges only — we do not offer refunds. Please check the size
guide on the product page before ordering, and message us if you're
between sizes and want a recommendation.

Damaged or incorrect orders

If your order arrives damaged, faulty, or is not what you ordered,
email kaztel001@gmail.com within 7 days of delivery with your order
number and a photo, and we'll replace it at no cost to you.

Lost or undelivered parcels

If tracking shows delivered but you haven't received your order,
contact us within 7 days and we'll help you trace it.

Questions

Email kaztel001@gmail.com and we'll get back to you!